Frequently Asked Questions

Can I trust Flex Culture Sydney?

Being the newest kid on the block (since 2022) always means you have to prove yourself. Flex Culture Sydney is definitely in that position to build its reputation when compared to longer standing brands like Gucci or Versace. Which is why we offer lifetime warranty on our products and a flexible return policy to take away as much of your risk as we can. At the same time, being Australian owned and operated, we're committed to promoting the local hip hop industry which fuels our creativity to hopefully bring about newer styles and more unique jewellery.

What does Flex Culture sell? What is Gold Vermeil?

We put out only Sterling Silver (s925) or Gold Vermeil pieces. Our Sterling Silver pieces are coated with an anti-tarnishing coating to protect it from the daily wear and tear. Our Gold Vermeil collection are pieces with a gold bonded layer over an s925 base metal to a minimum of 2.5 microns (which is the minimum international standard for most countries to label it as Gold Vermeil). We use 18k gold for this bonding. Most competitors selling at these prices would use a cheaper steel or brass metals to mimic the real materials, always check what their base metal is under the coating as it may not real silver or gold.

Why are Flex Culture's materials better than competitors?

Other retailers might say that they coat their pieces in gold "3x" or "5x", implying that their thicker coat would make their gold products last longer. This is misleading as they never tell you the thickness of their coat. Every one knows 5 x 0 is still 0. So without a specified thickness, "5x" means nothing. The reason they do this is because it is unknown or not important to them, or their manufacturing process is unable to do it. Our manufacturing criteria specifies 2.5 microns minimum coating to ensure it meets the international standard before labelling it as Gold Vermeil. Otherwise, it would just be labelled "gold plated" like our competitors.

However, keeping the culture and community alive at any price point is more important than crapping on competitors. We do appreciate the value they bring to the market as not everyone who appreciates this style of jewellery are able to pay a little extra for the Gold Vermeil or s925 products. We hope knowing this encourages you to keep hustling and upgrading your chains made from the steel in your kitchen sink, to sterling silver or gold vermeil and all the way up to solid gold.

What is your shipping policy?

Click here for our shipping policy and timeframes.

What does your Lifetime Warranty cover?

Please click here to see the warranty details.

What is your return policy?

Please click here to see the return policy.

How do I contact Flex Culture Sydney for assistance?

There are many way to contact us. The quickest way for a response within 24 hours is via email

However, please click our contact page here for all of them.

I'm an influencer, does Flex Culture Sydney have an affiliate program that needs my assistance?

Feel free to reach out to us if you are an influencer with your details to apply. Our email is You can also message us via our social media platforms on Instagram, Facebook and Tiktok.

I'm a local artist in Australia or New Zealand, can Flex Culture Sydney help promote my material?

Yes. We do promote local (Australia and New Zealand) artists or producers and would like to include a wide range of materials (e.g. RnB, hip hop, rap, trill, etc.). If you are a local artist and would like some exposure, feel free to reach out to us with some material to promote. You could also point us to a video on your social media. However, please make sure that the material you would like us to post are relatable to the community we promote and you have put in sufficient effort to make your bars fire. Flex Culture Sydney reserves the right to decline posting material we deem as unrefined, lacking effort or not fitting for our image (e.g. A video of your nephew playing the harp might not be deemed relating to hip hop).

What is the Flex Culture Logo?

The logo takes the shape of the iconic Wedge-Tailed Eagle, the largest predatory bird native to Australia. Being an apex predator, we hope all who see it aim for the same heights, right at the top, and flex for the right reasons. Our products are for those who work hard and want to wear and feel their success in this style of jewellery. Just like the Wedge-tailed Eagle, our quality gold and silver, unique designs, will be recognised by all.

Are Flex Culture chains made with real gold and silver?

Yes. Please click here see our materials page for more information.

Can I shower, workout at the gym or otherwise wet my Flex Culture chains?

Yes. However, for all real sterling silver (s925) and Gold Vermeil products, prolonged and deliberate exposure to harsh chemicals can reduce the shine and durability of your chain. The most common exposures that would speed up tarnishing include exposure to:

  • Harsh chemicals (bleach, perfume, chlorine)
  • Water, salty air/ water, showering/ bathing, pool water
  • Sweat and humidity

How do I track my order?

Flex Culture Sydney will notify you by the contact method on file once your order has been processed. This may take 1-2 working days(not including weekends).

Do you ship nationally/ internationally?

Yes. We are based in Sydney, Australia but we are able to ship internationally provided that there is a courier service available to your region.

How do I change or cancel my order?

Please contact us immediately via live chat on our social media or via email at Unfortunately, once your order has been processed, we are unable to change or cancel it.